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14 days return: The buyer who purchases a product online, has the right to proceed with the termination of the purchase contract, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the good.
DL No. 24/2014, of 14 February - Article 13
Consumer obligations arising from the free termination of the contract
|1 - If the supplier of goods does not offer to collect the goods himself, the consumer must within 14 days from the date on which you have communicated your decision to terminate the contract under article 10, return or deliver the goods to the supplier of goods or to a person authorized for that purpose.
2 - It is up to the consumer to bear the cost of returning the goods, except in the following cases:
a) When the supplier agrees to bear that cost; or
b) When the consumer has not been previously informed by the supplier of the good that he has a duty to pay the return costs.
3 - The consumer must keep the goods in order to be able to return them in due condition of use., within the period provided for in paragraph 1, to the supplier or the person designated therein in the contract.
4 - The consumer does not incur any responsibility for the exercise of the right of free withdrawal, except as provided for in paragraph 3 of the previous article.
Return will only be accepted under the following conditions:
Otherwise the return will be rejected.
Return costs will be borne by the customer / user.
To exercise the right of return, the user must inform his intention using the following link: Return Center
After acceptance of the return and refund, the amount paid will be returned within 7 (seven) days and using the following methods:
14 days return
Satisfied ou refunded
1 to 2 years
1 to 3 working days
+351 914 336 015